Under normal circumstances we will post your order within 2-3 working days of receiving your payment. If for any reason we have to delay posting your order, we will notify you and give you the option of receiving a refund. Postage costs are automatically calculated at checkout and will be clearly displayed before you proceed with payment.
Orders within Australia:
All orders shipped by standard post unless Express Post is requested. Orders shipped within Victoria are usually received 2 business days after posting; between country locations up to 4-5 business days. Orders shipped to other Australian states and territories are usually received within 1-5 business days. We will send a confirmation email once we have sent your parcel.
- Orders over $80 or more, are shipped free of charge to an Australian address.
- Orders valued at less than $80 and weighing less than 1kg will incur an $9.99 shipping fee when sent to an Australian address.
- Orders valued at less than $80 and weighing more than 1kg - 5kg will incur a $16 shipping fee when sent to an Australian address.
- Orders valued at less than $80 and weighing more than 5kg - 20kg will incur a $20 shipping fee when sent to an Australian address.
WHAT TO DO IF YOU NEVER RECEIVED YOUR ONLINE ORDER?
If you placed an order, paid for it, waited for several days or weeks and.... NEVER GOT IT... there is a chance that something happened to your order or it got lost in the mail. In this situation feel free to contact us! E-mail us at email@example.com with the details of your order and we will start an investigation in order to find out what happened to the parcel. Please give us 3-7 business days to process.