Return & Refund Policy
At Mark & Yee Studio, we take pride in providing high-quality skincare products that are carefully crafted with the finest ingredients. We want you to be fully satisfied with your purchase. However, if for some reason you are not satisfied with a product, please contact us within 7 days of purchase.
Mark & Yee Studio is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
A refund may be organized on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our address.
For hygiene and safety reasons, certain items, such as opened or used skincare products, cannot be refunded unless they are defective or damaged upon receipt.
If you receive a damaged or defective item, please contact us immediately at firstname.lastname@example.org. We will require photo evidence of the damaged or defective product and may ask you to return the item.
A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks. Please note that the cost of return shipping is the responsibility of the customer.
If you have any questions, please email us email@example.com